We will warranty and replace items that have been deemed defective or have Manufacturing discrepancies within 14 days of purchase (with proof of purchase). We will require a pictures of the issue and also a picture of the item beyond use so we can replace the item for you.
When submitting a warranty claim please include a picture of the front & back of the item aswell as the issue.
We recommend washing Kecks on a cold wash. Wash inside-out, with like colors. We recommend line-drying them to help protect the elastic band. Kecks is not responsible for any damage as a result of improper washing, ironing or tumble drying. When submitting a warranty claim, please email us with your order confirmation number as the subject and pictures of the damaged product