General

Size information

• Size chart

Managing your order

• What Payment Methods Can I Use?
• How can I change my order?
• I've not got a confirmation email?
• How long does it take to process orders?
• Applying discounts to your order

Product information & Stockists

• What Sponsorship options do you have?
• Where else can I buy Kecks products?
• When do you restock
• I would like to sell Kecks in my store/online shop. How do I get in touch?

Shipping Information

• What Shipping Agent do you use?
• How long will my order take to arrive?
• My item says delivered but its not here?
• Can I Track My Order?
• Where do you ship to?
• Delivery timelines

Returns & Exchanges

• What is your refund policy?
• How do I return an item?
• Can I exchange my order for another item
• Can I return clothing or accessories?
• What do I do if my item is damaged?
• Can I return underwear